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Dilemmas of Team-Based Organizations, The
Program HighlightsMany organizations today have flattened their traditional hierarchies and redistributed work to multi-functional teams. Although easily launched with the promise of decreasing cycle time, improving quality, and increasing customer satisfaction, most teams find it difficult in pract... read more
Numbers DO Lie: Leading a Measurement Revolution
Program HighlightsCash and strategic costs of measurement errors. Identifying who should measure what. 6-part framework for aligning measurement systems. All too frequently firms measure the wrong variables, assign the wrong people to do the measuring, and gran
